Position Title: Sales Professional

Location: Lunn’s – Belfast Stores

Department: Retail

Date: April 2025

Version: 1

Status: Permanent

Reports to: Store Manager

Direct Reports: None

Hours of Work:

• Full Time: 5 days per week, 37. 5 standard hours (typically 08.30am-17.30 or equivalent on late nights) Monday - Sunday with rotating days off.

• There may also be a requirement, on occasions to work additional hours as per business needs.

Role Specification

Role Purpose:

Sell luxury jewellery and watches across the Lunn’s Victoria Square store brands, including, Lunn’s Portfolio of Fine Diamonds, Rolex, TAG Heuer & Tudor through exceptional customer service within a high-quality retail environment ensuring that set targets are achieved. 

Role Scope:

Work within a small team of sales professionals in our Lunn’s Victoria Square store.

Area of Responsibility: Being a Brand Ambassador

Key Activities:

     · Immerse yourself in our Lunn’s store environment, whilst being an ambassador for the brands ensuring each client gets exactly what they are looking for.

     · Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.

      · As a team member contribute positively to the team environment and Lunn’s values and ethos.

      · Educate and build your clients trust in our own brands, harnessing a long-term relationship with you and Lunn’s.

      · Actively use our CRM (Customer Relationship Management) to continuously elevate our client journey.

Area of Responsibility: Client Experience

Key Activities:

      · Support your clients to create their special moments through your exceptional customer service. 

      · Deal effectively and efficiently with all aspects of clients’ enquiries from those that know exactly what they want to those that need a little help.

Area of Responsibility: Working Within a Team

Key Activities:

     · Attend all training programmes as part of your role to continue to support your learning and growth, developing yourself both personally and professionally to be the best version of you.

      · Work as part of the Lunn’s store team to build and maintain exceptional, knowledgeable teams.

Area of Responsibility: Continual Improvement

Key Activities:

     · Preserve the product that is in store, ensuring that your showroom and displays are always pristine.

      · Review and suggest ways of continually improving the Lunn’s Flagship Store.

Key Relationships

Primary

Secondary

      · Lunn’s Victoria Square Store Management Team

      · Lunn’s Victoria Square Store Sales Team

      · Aftercare Team

      · Retail General Manager – Multi-Brand

      · Retail General Manager – Mono-Brand

      · Lunn’s Store Teams

      · Support Team

Person Specification

Essential

Desirable

• GCSE English and Maths C grade or above (or equivalent).
• Minimum of 2 year of sales experience in a customer facing role.
• Excellent communication skills.
• Flexibility regarding hours of work.

• Retail experience in jewellery or watches
• Retail experience in Luxury/premium brands/services.

Skills, Behaviours & Attributes

• Have a passion for people, great a building rapport and personable.
• Be an enthusiastic, self-motivated team player.
• Ability to actively listen to ensure each client’s need is met.
• Ability to adapt your style to suit your client’s needs.
• Excellent attention to detail and enjoy problem solving.
• Exceptional persuasive skills