TABLE OF CONTENTS - GENERAL INFORMATION
1. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
3. DO I NEED TO BOOK AN APPOINTMENT TO VISIT YOUR STORES?
4. HOW CAN I BOOK AN APPOINTMENT?
6. WHAT ARE THE COSTS AND WAIT TIMES FOR REPAIRS?
8. CAN I GET MY PARTNER'S RING RESIZED AFTER PROPOSING?
9. WHAT IF MY FIANCÉE DOESN’T LIKE THE RING, CAN IT BE CHANGED?
10. DO YOU HAVE EVERY SIZE AVAILABLE IN ALL YOUR RINGS?
11. ARE PRODUCT IMAGES ACCURATE/ACTUAL SIZE?
12. CAN I ORDER MY WATCH IN A SPECIFIC WATCH STRAP SIZE?
13. DOES MY PRODUCT COME WITH A WARRANTY?
14. HOW DO I UNSUBSCRIBE FROM MARKETING MAILINGS?
TABLE OF CONTENTS - DELIVERY AND RETURNS FAQs
1. WHAT METHOD IS USED TO SHIP MY GOODS?
2. WHAT IS YOUR EXCHANGE POLICY?
3. WHAT IS YOUR RETURNS POLICY FOR ONLINE ORDERS?
4. HOW CAN I RETURN AN ONLINE PURCHASE?
5. WHAT ARE YOUR DELIVERY COSTS?
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You do not need to create an account to place an order, however, we recommend that you do. Not only will this make future orders much more convenient, but it also allows you to track and manage your current orders.
By creating an account, you'll be able to build your own personalised wish lists, send a hint when special occasions are approaching and review your order history on demand. You will also be able to sign up to receive our newsletters so you'll get all the latest news about exciting new products, collections and offers.
DO YOU SELL GIFT CARDS?
Yes, our gift cards can be purchased both in-store and online. When you purchase one of our gift cards online, it can be posted out to you or directly to your special someone with a personalised gift message. Our gift cards come beautifully presented in a Lunn’s gift box. Gift cards can be redeemed both online and in-store.
DO I NEED TO BOOK AN APPOINTMENT TO VISIT YOUR STORES?
We offer private in-store appointments for consultations, however, these are optional. With so much choice, it can be comforting to have one of our sales professionals on hand to guide you in your search for the perfect diamond ring or luxury timepiece.
We do also operate a walk-in service, but if you would like to skip the queue, we recommend booking in advance.
HOW CAN I BOOK AN APPOINTMENT?
To request an appointment, simply click here.
CAN I MAKE A DEPOSIT?
Yes, an initial minimum deposit of 10% of the full price can be taken for most items. Items will remain in store until the balance is paid in full. Please kindly note that deposits cannot be taken for our most in demand timepieces.
WHAT ARE THE COSTS AND WAIT TIMES FOR REPAIRS?
Each repair is unique. In order for us to assess the damage to your jewellery or watch, we would advise that you come into your nearest showroom so that our Aftercare team can give you an accurate cost and timeframe according to your needs.
DO YOU OFFER ENGRAVING?
Yes. In most circumstances, we can arrange for either machine or hand engraving. This is subject to size, thickness and available space on the item. Pricing varies depending on the size of the item and the length of the text.
CAN I GET MY PARTNER'S RING RESIZED AFTER PROPOSING?
Of course! If the ring isn’t the perfect fit at the time of proposal, we are happy to offer a first resize of any Portfolio of Fine Diamonds ring free of charge.
WHAT IF MY FIANCÉE DOESN’T LIKE THE RING, CAN IT BE CHANGED?
In the event that the ring you have chosen isn’t ‘The One’ and you wish to exchange it, we will welcome you and your fiancée back into the showroom where you can browse the collection and find a suitable alternative.
In order to exchange the orignal ring it must be returned boxed, unworn and in prestine condition within 28 days from date of purchase.
If there is nothing that meets your needs, we can discuss creating a bespoke ring that fits your wishes exactly.
DO YOU HAVE EVERY SIZE AVAILABLE IN ALL YOUR RINGS?
We do not hold stock of every ring, in every size, however, we do provide a free first ring sizing with every full-priced ring purchased.
Please bear in mind that due to style and setting, not all rings will be suitable for sizing. Should this be the case, we can place a special order for the required size where possible.
Our sales professionals will be able to advise you should you require any assistance. For any queries regarding sizing before purchasing, please contact concierge@lunns.com where our Online Concierge team will be happy to help.
ARE PRODUCT IMAGES ACCURATE/ACTUAL SIZE?
The images displayed on our website represent the actual size of the products as accurately as possible. Some product descriptions will include their actual measurements or dimensions for your reference.
We appreciate that items can often appear larger or smaller online and sometimes, things just aren’t what you were expecting. We have made sure that our Returns Policy takes this into consideration.
CAN I ORDER MY WATCH IN A SPECIFIC WATCH STRAP SIZE?
We are happy to adjust watch straps before dispatch as required and where possible. Please note, if ordering online this may delay your delivery. We also invite you to bring your watch to your local store for any adjustments.
If your order has been placed online, you should include your wrist measurement in your order details, or contact us directly at concierge@lunns.com, including your order number and wrist measurement.
DOES MY PRODUCT COME WITH A WARRANTY?
All branded products will be dispatched with the corresponding manufacturer’s warranty. Lunn’s Jewellers products are guaranteed from the date of purchase against manufacturers' default for 12 months. This excludes accidental damage that may occur.
HOW DO I UNSUBSCRIBE FROM MARKETING MAILINGS?
Simply click on the Unsubscribe link at the bottom of any Marketing email we have sent you. You are welcome to subscribe to our mailing list again at any point.
WHAT METHOD IS USED TO SHIP MY GOODS?
All orders are shipped by Royal Mail's Special Delivery insured service and will require a signature upon receipt. More information about our delivery service can be found here.
WHAT IS YOUR EXCHANGE POLICY?
For items purchased in-store, we offer a 28-day exchange period.
For items purchased from our online store, you will be entitled to request an exchange or a full refund for a period of 14 days from receipt of your order.
Please not any goods returned for exchange or refund are in the same condition in which they were received by you (unworn and unmarked).
WHAT IS YOUR RETURNS POLICY FOR ONLINE ORDERS?
Orders placed online can be returned for a full refund or exchange up to 14 days after receipt of your order. To find out how to return an item, please see our Delivery and Returns section.
HOW CAN I RETURN AN ONLINE PURCHASE?
If you change your mind or are unhappy with the item you have purchased, you may return it to us for an exchange or a full refund within 14 days of receipt of your order.
Please ensure that any goods returned for exchange or refund are in the same condition in which they were received by you (unworn and unmarked). Items should be returned along with all the original packaging and paperwork that was provided with the goods.
WHAT ARE YOUR DELIVERY COSTS?
We are delighted to offer FREE delivery to the UK and Ireland on all items - regardless of how much you spend. Please note, if you have chosen to pay by V12 Finance then your order must be delivered to the billing address used on the application.
FINANCE FAQs
Click here for frequently asked questions about finance.