Position Title: Rolex Host

Location: The Rolex Boutique, Queen’s Arcade, Belfast, BT1 5FE.

Department: Rolex

Date: April 2025

Version: 1

Status: Permanent

Reports to: Rolex Store Manager

Direct Reports: None

Role Purpose:

This role will be key to the day-to-day smooth running and organisation of the Rolex Boutique in Queens Arcade. Working in collaboration with our Store Management and Sales teams, the Host will deliver exceptional client service, through their excellent organisational skills, rapport building and general hospitality skills.

Role Scope:

Work within the Rolex Boutique to ensure Lunn’s provide a world class service in both sales and aftercare to our clients.

Key Activities:

• Assist the team with day-to-day administrative tasks such as scheduling appointments, handling correspondence and maintain client records.
• Ensure all customer information is accurately entered onto our CRM database and manage follow-up communication.
• Support with the organisation of events and promotional activities, providing logistical assistance.
• Daily, weekly and monthly management of our CRM appointment system, assigning clients to sales professionals.
• Assisting with open/closing tasks, as required

Key Activities:

• First line of client greeting and concierge for the Rolex Boutique.
• Welcoming all clients on arrival, ensuring that they feel valued and comfortable.
• Delivering Rolex hospitality according to the Rolex client service guidelines.
• Offer refreshments and guide clients to the appropriate Sales or Aftercare professional, based on their needs.
• Maintain a luxurious and welcoming atmosphere in the Boutique, ensuring high standards of customer care at all times.
• Enhancing the client experience during their visit to the Boutique.
• Observing tables during open hours and attending to guest needs, as and when required.
• Active listening to understand client needs throughout their visit.
• Providing responses to client queries, as and when required.

Key Activities:

• Continue to prioritise learning and development for yourself and ensure you keep up to date with all brand training including Rolex Advisor.

• A positive “cand-do” attitude.
• Excellent organisational skills and a keen eye for detail.
• A passion for delivering exceptional client experience.
• A great communicator with a natural flair for conversation making.
• Eager to learn and build on your product knowledge.
• A team player who goes the extra mile to support their team and company.
• Personable and excellent communication skills
• The ability to multitask and handle administrative duties efficiently.
• Passionate about luxury products