Position Title: Supervisor

Location: Queen’s Arcade, Belfast, BT1 5FE

Department: Retail

Date: June 25

Version: 1

Status: Permanent

Reports to: RGM/Sales Manager

Direct Reports:  Sales team

Hours of Work:

• Full Time: 5 days per week, rota-based Monday to Sunday, 41.25 hours standard hours

• There may also be a requirement, on occasions to work additional hours as per business needs.

Role Specification

Role Purpose:

To support the management team in driving a high performing team of sales professionals in the Flagship showroom. Working as part of the management team, including as a key holder, opening, and closing the store. Planning and prioritising the day-to-day retail operation of the store whilst, supporting the KPIs and standards of excellence we aspire to deliver for every client.

Role Scope:

Working as part of the Flagship showroom leadership team.

Area of Responsibility: Brand Ambassador

Key Activities:

      ·        Act as a brand ambassador for both Lunns and Brand Partners.

      ·        Support and encourage the sales team to be ambassadors for Lunn’s and Brand Partners also.

     ·      Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.

      ·        Commercial understanding of sales and KPI’s

      ·        Drive and maintain store standards

      ·        Liaising with the commercial, online and marketing teams

Area of Responsibility: Client Experience

Key Activities:

      ·        Leading by example with pride and passion in delivery of a world class customer experience for each client.

·    Coach and support the sales teams to effectively deal with all aspects of clients’ enquiries.

      ·        Lead by example in delivering a positive team environment and living the Lunn’s values and ethos.

     ·        Expand your client data base becoming a beacon for client development for all the Lunn’s brands.

     ·        Continue to educate and build your clients trust in our own brands, harnessing a long-term relationship with Lunn’s.

     ·        Lead the sales teams in full engagement of our CRM (Customer Relationship Management) to continuously elevate our client journey.

Area of Responsibility: Learning & Development

Key Activities:

      ·        Actively seek opportunities to develop yourself and sales team both personally and professionally to be a world class team.

     ·        Work with the Flagship leadership team to build and maintain exceptional, knowledgeable teams.

      ·        Successful completion of all learning and development opportunities that are required for this role.

Area of Responsibility: Continual Improvement

Key Activities:

    ·        Continually review and assess inefficiencies and support in creating action plans to continually improve.

    ·        Confidently contribute to the team’s voice to ensure successes are celebrated and opportunities are acted upon.

Key Relationships

Primary

Secondary

      ·        Flagship showroom Management Team

      ·        Flagship retail sales team

      ·        Brand Partner representatives

      ·        After care team

      ·        Lunn’s Support Team

      ·        Clients

      ·        Mono-Brand store teams

      ·        Lunn’s store teams

      ·        Retail General Manager

      ·        Back of house teams

Person Specification

Essential

Desirable

       ·        2 years experience in a sales/customer facing role

       ·        1 year experience in supervising a team 

• Sales/Customer facing experience in luxury or premium retail. 
• Jet 1 and/or Jet 2 qualification
• Use of a CRM system 

Skills, Behaviours & Attributes

• Have a passion for people, with a positive can-do attitude.
• Enjoy supporting and building teams.
• Be an enthusiastic, self-motivated team player.
• Ability to actively listen to get the best from your team and clients.
• Ability to adapt your style to meet your client’s needs.
• Excellent attention to detail and enjoy problem solving.
• Exceptional persuasive skills.
• Have successfully completed Jet 1 and 2 or evidence of working towards this.