JOB DESCRIPTION
Hours of Work:
• Full Time: 5 days per week, rota-based Monday to Sunday, 41.25 hours standard hours
• There may also be a requirement, on occasions to work additional hours as per business needs.
To support the management team in driving a high performing team of sales professionals in the Flagship showroom. Working as part of the management team, including as a key holder, opening, and closing the store. Planning and prioritising the day-to-day retail operation of the store whilst, supporting the KPIs and standards of excellence we aspire to deliver for every client.
Role Scope:
Working as part of the Flagship showroom leadership team.
Key Activities:
• Act as a brand ambassador for both Lunns and Brand Partners.
• Support and encourage the sales team to be ambassadors for Lunn’s and Brand Partners also.
• Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.
• Commercial understanding of sales and KPI’s
• Drive and maintain store standards
• Liaising with the commercial, online and marketing teams
Key Activities:
• Leading by example with pride and passion in delivery of a world class customer experience for each client.
• Coach and support the sales teams to effectively deal with all aspects of clients’ enquiries.
• Lead by example in delivering a positive team environment and living the Lunn’s values and ethos.
• Expand your client data base becoming a beacon for client development for all the Lunn’s brands.
• Continue to educate and build your clients trust in our own brands, harnessing a long-term relationship with Lunn’s.
• Lead the sales teams in full engagement of our CRM (Customer Relationship Management) to continuously elevate our client journey.
Key Activities:
• Actively seek opportunities to develop yourself and sales team both personally and professionally to be a world class team.
• Work with the Flagship leadership team to build and maintain exceptional, knowledgeable teams.
• Successful completion of all learning and development opportunities that are required for this role.
Key Activities:
• Continually review and assess inefficiencies and support in creating action plans to continually improve.
• Confidently contribute to the team’s voice to ensure successes are celebrated and opportunities are acted upon.
• Mono-Brand store teams
• Lunn’s store teams
• Retail General Manager
• Back of house teams
• 2 years experience in a sales/customer facing role
• 1 year experience in supervising a team
• Sales/Customer facing experience in luxury or premium retail.
• Jet 1 and/or Jet 2 qualification
• Use of a CRM system
• Have a passion for people, with a positive can-do attitude.
• Enjoy supporting and building teams.
• Be an enthusiastic, self-motivated team player.
• Ability to actively listen to get the best from your team and clients.
• Ability to adapt your style to meet your client’s needs.
• Excellent attention to detail and enjoy problem solving.
• Exceptional persuasive skills.
• Previous experience of Senior Sales with the Lunn’s Group.
• Have successfully completed Jet 1 and 2 or evidence of working towards this.
Please fill in the form below to apply for the position.
CV's only will not be accepted.
Lunn's is an equal opportunity employer.