Position Title: Stockroom Supervisor

Location: Queen’s Arcade, Belfast, BT1 5FE.

Department: Stockroom

Date: March 2025

Version: 1

Status: Permanent

Reports to: Stockroom Manager

Direct Reports: None

Hours of Work:

• Full Time: 5 days per week, 37.5 hours standard hours (typically 9.00am-5.15pm)

• The post holder will be required to work one Saturday out of every five Saturdays with day off given during the week.

• There may also be a requirement, on occasions to work additional hours as per business needs.

Role Specification

Role Purpose:

This role will be to assist and cover when the Stockroom Manager is not available, whilst also working in conjunction with the existing part time Stockroom Supervisor.  You will be part of a team which works with every department in the Company covering all stages of the stocking process from marking off orders through to stocking and quality checking.  Training on the specifics of the job will be given, and you will be trained by existing colleagues on the processes which need to be adhered to.

Role Scope:

Work within the Stockroom to ensure Lunn’s provide a world class service in both sales and aftercare to our clients.

Area of Responsibility: Daily Operations

Key Activities:

·        Opening Post and processes as appropriate.

·        Listing and checking stock deliveries.

·        Marking off stock order – match to purchase orders

·        Entering items on to the system

·        Matching off and entering special orders on to the system

·        Entering dispatch notes and posting invoices /credit notes

·        Ticketing and scanning stock.

·        Quality checking and etching of stock.

·        Liaising with suppliers regarding stock discrepancies

·        Returning items of stock to suppliers

·        General stock enquiries

·        Any other general duties as required.

Area of Responsibility: Internal & External Relationships

Key Activities:

·        Day to day management of team – workload, rotas, etc

·        Learn and carry out all stock room processes.

·        Provide cover on all tasks for other team members when necessary.

·        Liaising with Commercial Team regarding stock orders.

·        Manage process for price increases.

·        Liaise with external auditors re year end audit.

·        Key point of contact for all suppliers

·        Manage monthly stock checks process & liaise with store managers.

Area of Responsibility: KPIs & Service Duties

Key Activities:

·        Manage process for entering all foreign currency invoices.

·        Monitor goods returned and chase credits with suppliers.

·        Monitor delivery notes and follow up on a regular basis those which aren’t matched up with invoices.

·        Any other reasonable duties as requested.

Area of Responsibility: People Management

Key Activities:

·        Support in people management duties as well as supporting your team as a mentor and coach.  

·        Ensure compliance with brand procedures and training for all colleagues.

·        Support in identifying training needs within your team to support development and build your teams talent pipeline.

·        Inspire and motivate a high performing team fostering a professional and positive environment, through leading by example.

·        Adapt communication style to the relevant stakeholders, managing up and down,

·        Prepare and drive your own personal development and performance, through seeking feedback from peers and line manager.

Key Relationships

Primary

Secondary

       ·        Stockroom Manager 

       ·        Stockroom Supervisor

       ·        Stockroom Team

       ·        Store Managers

       ·        Commercial Department

       ·        Finance Department

       ·        Customer Service

       ·        E-Comm

       ·        Operations

       ·        Marketing

       ·        Sales Teams

       ·        HR

Skills

Essential

Desirable

       ·        Experience in the last 2 years of people management with a team of at least 4+ colleagues.

       ·        Evidenced attention to detail. 

       ·        Basic proficiency in Microsoft excels.

       ·        Previous experience of an ERP system

Behaviours & Attributes

Living our Lunn’s values

       ·        Warm hearted

       ·        Determined to succeed.

       ·        Honest & Trustworthy

       ·        Curious & adaptable

       ·        Enjoy Life

Displaying our Lunn’s vision through your role

       ·        Excelling at brand partnerships

       ·        Continual improvement

       ·        Building & maintaining a world class team

       ·        Delivering a world class customer experience

       ·        Elevating our own brands