Position Title: Sales Professional

Location: Lunn’s, Queens Arcade, Belfast, BT1 5FE and Victoria Square, Unti 17Lg, Belfast, BT1 4QG

Department: Retail

Date: July 2024

Version: 1

Status: Permanent

Reports to: Lunn’s Store Manager

Direct Reports: None

Hours of Work:

• Full Time: 5 days per week across 7 days Monday to Sunday, 38.2.5 hours, standard hours (typically 9am-5.15pm)

• There may also be a requirement, on occasions to work additional hours as per business needs.

Role Specification

Role Purpose:

To sell luxury jewellery and watches across the Lunn’s Multi store brands, including, Lunn’s Portfolio of Fine Diamonds, Patek Philippe, David Yurman, Mikimoto, Cartier & IWC through exceptional customer service within a high-quality retail environment ensuring that set targets are achieved. 

Role Scope:

Work within a small team of sales professionals in one our multi brand store.

Area of Responsibility: Brand Partnerships

Key Activities:

• Immerse yourself in our Lunn’s multi brand store environment, whilst being an ambassador for the brands ensuring each client gets exactly what they are looking for.
• Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.
• As a team member contribute positively to the team environment and Lunn’s values and ethos.
• Educate and build your clients trust in our own brands, harnessing a long-term relationship with you and Lunn’s.
• Actively use our CRM (Customer Relationship Management) to continuously elevate our client journey.

Area of Responsibility: Customer Service

Key Activities:

• Support your clients to create their special moments through your exceptional customer service.
• Deal effectively and efficiently with all aspects of clients’ enquiries from those that know exactly what they want to those that need a little help.
• Preserve the product that is in store, ensuring that your showroom and displays are always pristine for client viewing.

Area of Responsibility: Learning & Development

Key Activities:

• Attend all training programmes as part of your role to continue to support your learning and growth, developing yourself both personally and professionally to be the best version of you.
• Work as part of a Lunn’s multi-brand store team to build and maintain exceptional, knowledgeable teams.

Key Relationships

Primary

Secondary

• Lunn’s Store Manager
• Store Management Team
• Lunn’s Store Sales Team
• Aftercare Team

• Retail General Manager
• Lunn’s Store Teams

Person Specification

Essential

Desirable

• GCSE English and Maths C grade or above (or equivalent).
• Minimum of 2 year of sales experience in a customer facing role.
• Excellent communication skills.
• Flexibility regarding hours of work.

• Retail experience of jewellery or watches

Skills, Behaviours & Attributes

• Have a passion for people, great a building rapport and personable.
• Be an enthusiastic, self-motivated team player.
• Ability to actively listen to ensure each clients need is met.
• Ability to adapt your style to suit your client’s needs.
• Excellent attention to detail and enjoy problem solving.
• Exceptional persuasive skills