Welcome to Lunn’s the Jewellers website (the "Website"), which is owned and operated by John H. Lunn (Jewellers) Limited. The following Terms and Conditions govern your access to and use of the website and also any purchases made from it. Please read them carefully. By continuing to use this website, you agree to be bound by these Terms and Conditions of use. If you do not agree to be bound by these Terms and Conditions, please immediately exit the website and do not attempt to make a purchase from it.
John H. Lunn (Jewellers) Limited supplies products listed on the Lunns.com website, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions carefully before using our website or making a purchase.
The following Terms and Conditions correspond to your use of the Lunns.com website and to any products you purchase there; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store.
This website is owned and operated by John H. Lunn (Jewellers) Limited, a company registered in Northern Ireland NI003421. Registered office: 9-21 Queen’s Arcade, Belfast, BT1 5FE. John H. Lunn(Jewellers).
John H. Lunn (Jewellers) Limited reserves the right to amend these Terms and Conditions or any policy or guideline outlined on the website. Please note that these Terms and Conditions may be amended or updated at any time and without notice; as such, we recommend checking them before new purchases. If we make any changes, we will amend our Terms and Conditions on this website and any such amendment will be effective immediately following the posting of the changes on the website.
If you have any queries concerning our conditions of service please email concierge@lunns.com before placing an order.
TABLE OF CONTENTS:
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
12. POLICY ON CONFLICT DIAMONDS
14. INTELLECTUAL PROPERTY AND COPYRIGHT
21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
23. GIFT WITH PURCHASE PROMOTION 2024
24. FREE ENGRAVING PROMOTION SEPTEMBER 2024
26. GIFT VOUCHER PROMOTION 2024
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
On this website "we", "us" and "our" means:
John H. Lunn (Jewellers) Limited
Queen's Arcade
Belfast
BT1 5FE
Telephone: 028 9032 9799
Email: concierge@lunns.com
Company Registration Number: NI003421
VAT Registration Number: GB 252 7206 76
"You" and "Your" means the person accessing and/or using the website.
"Working Days" means all days other than a Sunday and any statutory or public holidays in Northern Ireland.
This website sells only to customers who are residents of the United Kingdom and the Republic of Ireland. Orders from outside the United Kingdom or the Republic of Ireland will not be processed, and no order will be dispatched to any address outside the United Kingdom or the Republic of Ireland.
By placing an order you agree to the Terms and Conditions here stated. All orders are subject to acceptance by us, availability and confirmation of the order price via email.
We will confirm such acceptance to you by sending you an email that contains confirmation of our acceptance of your order (the “Order Acceptance”). The contract between us and You will only be formed when we confirm the dispatch of the items ordered.
The Contract will relate only to those Products whose dispatch we have confirmed in the Order Acceptance. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Acceptance.
Lunn’s the Jewellers retains the right to refuse any order made by you.
1. ORDERS
1.1 Placing OrdersTo place an order, you can either open an account with us, or you can use our Guest Checkout. If you open an account with Lunn’s the Jewellers, you will be required to provide us with some compulsory personal information.
You, therefore, confirm that all personal information provided to us, by you, is accurate, true to your knowledge, and will be kept up to date. You can update or correct your details at any time by logging in to ‘Your Account’.
When creating an account you will be asked to create a password to allow you to access your account and maintain its security on this website. You alone are responsible for keeping your password and account information confidential.
We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us.
Where we are suspicious of any activity from your account that appears fraudulent, we reserve the right to refuse you access to, and where necessary, delete your account.
As a Guest User, after you checkout, we will retain your personal information in order to process your order. If you already have an Account we will attempt to match your personal data with your existing account information, if we cannot identify a matching account, we will retain your information for any future orders that you might make.
Once you have completed the checkout process, you will be notified by email as soon as possible with confirmation that we are processing your order. This is not an order acceptance, this is a holding email. Your order acceptance and the completion of the contract between you and us will only take place once we have confirmed the dispatch of the Products ordered.
In the event that your order is not accepted, we will notify you via email or telephone and offer you a suitable alternative, where possible.
Your order may not be accepted as a result of, but not limited to, one of the following:
- The product you ordered being unavailable in stock
- Failure to obtain authorisation for your payment
- The identification of a pricing or product description error
- You do not meet the eligibility to order criteria set out in the main Terms & Conditions
-
Your order details not passing our security verification checks
We cannot accept orders from persons under the age of 18.
All orders can be placed via our Online Sales Team, who can be contacted at concierge@lunns.com or reached over the phone by calling 028 9032 9799 and asking to speak with a member of our Online Sales Team.
2. PRICING AND AVAILABILITY:
2.1 PricingAll prices for goods and services on this Website are displayed in British Pounds Sterling (£) and are inclusive of VAT. Please note that our prices are subject to change without notice.
Whilst we make every effort to ensure that all information on the website is completely accurate, our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We regret that in the very unlikely possibility that errors appear in prices, it will not be possible to honour mistaken information.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Acceptance if the pricing error is due to a technical fault or is obvious, unmistakable and could have reasonably been recognised by you as a mispricing.
We may offer the option to pay the difference between the lower price and the actual price, or we may arrange for a substitute item of the correct price to be supplied to you. You are, of course, entitled to reject this substitute item in which case we will arrange to refund the purchase price to you as soon as possible. If the order has been shipped, you will be required to pay the difference between the lower price and the actual price or alternatively you can return the product with all packaging and paperwork at your expense.
2.2 Availability
Due to the high volume of orders, and the simultaneous working of our in-store and online colleagues, on occasion, an item can go out of stock before we have been able to post a notification on the website. This is due to the fact that each of our diamond creations are unique, one-of-a-kind pieces and as such are not kept in bulk stock. Where an item has been held in reserve for a customer, we will honour the reservation period for 5 days (including Saturday) and will happily offer any interested party first refusal should they express an interest in an already reserved item.
On the rare occasion, that an item has gone out of stock in-store and has not yet been deemed as such online, we will notify you by email or telephone as promptly as possible. We will always endeavour to find you a suitable substitute or alternative at an equivalent price. You will, of course, be entitled to reject the alternatives offered, in which case we will arrange for a full refund of the purchase price to your initial method of payment.
Likewise, some of our diamond rings have limitations on the extremes to which they can be sized; some models are only suitable to be adapted to one or two sizes bigger or smaller. We will ask you for the size you require whenever you place an order, however, if you do not know, we will always recommend coming into the store to have your finger professionally measured to avoid unnecessary sizing and incurring additional costs. If the size required is known, and has been professionally measured, we offer free first sizing for all Portfolio of Fine Diamond rings. We will endeavour to have your ring sized to fit perfectly in the timescale that we quote you after your order is received. We will keep you informed on the sizing process, and update you on the estimated delivery date should any setbacks beyond our reasonable control arise.
If you are unsure if the ring you have chosen will be suitable or to your partner’s liking, we recommend avoiding sizing any purchases until both parties are happy with the final product purchase. If one party would like to exchange the ring, this can be arranged according to the terms set out in our refund and exchange policy, detailed below.
Goods that may need to be ordered specially from our suppliers to fulfil your order may take longer. We will advise you of the expected delivery time of such items. If this is not suitable for you, you may request a refund or exchange as set out in the terms of our Returns Policy.
2.3 Seasonal Promotions
Once an item from the seasonal Outlet section has sold out, it is no longer available to order at the sale price. On occasion, items are reduced due to their condition; these items are still in full working order but may have some very minor imperfections. You will be notified of any important observations prior to dispatch in this instance.
2.4 Promotional Offer Terms & Conditions
The following terms & conditions apply to any promotional, gift with purchase (GWP) or seasonal offer activity:
- Offers apply only while stocks last and to all purchases of full-priced items
- Any gift with purchase (GWP) promotion is limited to one per purchase.
- Lunn’s the Jewellers reserves the right to withdraw offers at any time.
-
Some offers are online exclusives.
3. PAYMENT
During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed. By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or a third-party provider.
We do not store your payment information, however, third-party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers' websites for further information on how they hold your personal information collected at payment.
We take full payment immediately for all products unless you have opted to pay for your order using our V12 Retail Finance credit provider. All card payments will be subject to authorisation from your card issuer, and credit facilities utilised will be subject to a credit check and approval by V12 Retail Finance. John H. Lunn(Jewellers) Limited acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance.
For further information on our V12 Retail Finance options and eligibility criteria please see our Finance FAQs.
Unfortunately, we cannot accept card payments or Interest Free Credit applications over the phone.
For your convenience, we accept the following methods of payment:
- Visa
- Visa Debit
- MasterCard
- Switch
- Maestro
- Solo
- American Express
- PayPal
-
V12 Retail Finance - credit offered by application. Terms and Conditions apply.
3.1 Validation Checks
All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the website you consent to such checks being made. We may need to contact you by email, telephone or letter to verify details before we are able to process and dispatch your order; failing this, we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with current data protection (GDPR) laws. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
3.2 Interest Free Credit
Lunn's the Jewellers, in conjunction with Secure Trust Bank PLC, trading as V12 Retail Finance, is pleased to offer our UK clients the opportunity to apply for Interest Free Credit for some items. IFC options are applicable on most items with a minimum spend of £750 and available for up to 3 Years (excluding Portfolio of Fine Diamonds), with only a 10% deposit. Portfolio of Fine Diamonds items are only eligible for IFC over up to 2 years.
Please note exclusions to this offer apply. Credit is not available on certain items on the website - some brands and items are excluded. Please refer to the appropriate product pages, where you can see if the credit option is offered for that product. Only the goods that display the illuminated finance option on their product page are included in this offer.
Due to restrictions imposed by individual watch and jewellery brands, not all of our products can be displayed online, sold online or have their official prices indicated online. Credit options may differ slightly between our stores and website because of these restrictions. Please contact us at concierge@lunns.com or on 028 9032 9799 for full details or if you have any questions.
Interest Free Credit offers the opportunity to spread the cost of your purchases over 6, 9, 12, 18, 24 and 36 months* with a 10% deposit in-store and online. *Exclusions apply. Portfolio of Fine Diamonds can only offer IFC for a maximum of 24 months.
The table below shows representative examples:
| Based on: | Purchase amount | 10% deposit (to be paid now) | Loan amount | Monthly payments | Interest Rate | Fixed Rate of Interest | Total amount payable |
|---|---|---|---|---|---|---|---|
| 36 Months | £2000 | £200 | £1800 | 36 monthly payments of £50.00 | 0% APR Representative | 0% | £2000 |
| 24 Months | £2000 | £200 | £1800 | 24 monthly payments of £75.00 | 0% APR Representative | 0% | £2000 |
Eligibility criteria for online and in-store Interest Free Credit (V12 Retail Finance) purchases:
Before completing a credit application, please ensure that you can satisfy ALL of the following criteria:
- You have been resident in the UK for at least three years and will continue your residency in the UK;
- You are 18 years of age or over;
- You, or your partner, is in permanent paid employment (over 16 hours per week), retired (receiving a pension), in receipt of a disability benefit or self-employed;
- You have a debit or credit card in your name and registered to your address.
- You have Bank or Building Society current account details available to be able to complete the direct debit instruction.
- The purchase is for consumer use only and is not intended for business purposes.
- For online purchases, you may be offered the option to e-sign the credit agreement in which case complete the process as instructed.
- For online purchases, we will deliver to the application address only.
3.3 Paying with Interest Free Credit option online
To avail of our Interest Free Credit option online, your credit application is submitted on our Website. Your application is submitted by selecting your purchase(s), choosing the ‘V12 Retail Finance’ option at check out, paying the due deposit by credit/debit card or PayPal, and then completing the relevant sections on the ‘V12 Retail Finance’ application site.
Once you complete this information, your application will be processed. This usually only takes approximately 30 seconds. Once your finance application has been approved, you will receive an email advising you of how to download a copy of the finance agreement. Please read this carefully, checking that all details are correct.
You may be offered the option to e-sign the credit agreement, in which case, complete the process as instructed. The whole process only takes a few minutes and is simple and secure.
Your purchase(s) will be dispatched by Lunn’s the Jewellers when your signed credit application has been received by Secure Trust Bank PLC trading as ‘V12 Retail Finance’.
There are three possible outcomes for your application. It will either be ‘Approved’, ‘Declined’ or ‘Referred’.
If ‘Approved’ - An ‘Approved’ outcome will be displayed on your screen, alongside the next steps you will need to take to finalise your agreement. This could include identity verification or eSigning the credit agreement.
If ‘Declined’ - A ‘Declined’ outcome will give you the option to print our information page about declined applications.
If ‘Referred’ – V12 should provide a decision within 10 minutes. In a small number of cases, it may take two to three hours to do additional checks. If V12 requires further information, they will contact you directly. As soon as V12 have reached a decision, they will amend the status of your agreement to ‘Approved’ or ‘Declined’.
Once your finance application is approved, and you have successfully e-signed the credit agreement, you can print a hard copy of the agreement. A copy will also be sent to the email address that you provided earlier in the process.
Once the agreement has been signed, you will be asked to confirm your credit /debit card. This is done by V12 Retail Finance authorising a 50 pence amount transaction from your card (please note that payment is not taken - only authorised and thereby confirming your card details).
Your purchase(s) will be dispatched by Lunn’s the Jewellers when your signed credit application has been received by Secure Trust Bank PLC trading as V12 Retail Finance, and the credit company have given the approval to send the goods.
3.4 Paying with Interest Free Credit in-store
You may also avail of the Interest Free Credit service in-store.
When you have selected your purchases, our in-store colleagues will help you to complete the ‘V12 Retail Finance’ application, once the form is completed, your application will be processed and a decision from Secure Trust Bank PLC trading as V12 Retail Finance will be forthcoming.
Usually, this arrives within a few minutes, nonetheless, on occasion V12 Retail Finance may need additional information to make their decision and this can delay the outcome.
If your application is accepted, you will then be able to pay your deposit and your purchase(s) can then be taken home with you.
Please note there are terms and conditions that are applicable when using this facility. Please call us to discuss on 028 9032 9799.
Note - Finance is ONLY applicable to UK residents.
John H. Lunn (Jewellers) Limited is registered in Northern Ireland NI003421. Registered office: 9-21 Queen’s Arcade, Belfast, BT1 5FE. John H. Lunn(Jewellers) Limited acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. John H. Lunn (Jewellers) Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is 689989. Credit provided is subject to status, terms and conditions apply. Available for purchases from £750 to £9,999, online or in-store.
4. DELIVERY AND COLLECTION
4.1 Delivery
We offer free delivery to the UK and Ireland on all purchases as standard. Items will be dispatched to you via Special delivery at no extra charge. Once items have been dispatched, you will be provided with a tracking reference for your convenience and peace of mind. Please note, if you have chosen the option to avail of our V12 Retail Finance option, the goods must be delivered to the billing address on the application.
Timescales for delivery can vary depending on your delivery address and the delivery services available.
Delivery times stated are subject to order approval.
- Delivery will be to the address or showroom specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will follow their procedures for impossible delivery, usually, this is returned to the Post Office for collection at your convenience.
- When the products are delivered to the delivery address specified in your order, all risk including loss or damage to the products shall pass to you.
- We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.
4.2 Collection from showrooms:
There is also the option to ‘Click and Collect’ in-store. Simply specify which location you would like to collect your order from and we can arrange to have the items available for you in your preferred showroom. When collecting your order from a showroom, you will need to bring your order confirmation and photographic proof of your identity.
If you are sending someone to collect your items on your behalf, please notify a member of staff and provide the full details of the person who will be collecting your order. They will need to show identification which matches the information you have provided us with. We will notify you when your order is ready to be collected from your chosen showroom.
You must read these terms and conditions carefully. When placing an order through the website, you will be asked to confirm that you have read, understood and agreed to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through the website or in our showrooms.
5. DELAYS
We will make every effort to keep you informed as far as possible regarding the status and journey of your order. If for any reason, your product(s) are prevented or delayed for reasons beyond our control, we will do our best to keep you up to date as they progress.
We shall be under no liability to you for such delay or failure of products being delivered when originally specified.
6. CHANGES TO AN ORDER
Any changes or amendments to your order must be done so prior to their dispatch and should be notified to us, in writing, via email at concierge@lunns.com.
If you amend or change your order, this could impact your delivery timetable.
7. CANCELLATIONS
Under the Consumer Protection Regulations, you have the right* to cancel your order with us at any time within 14 days of receiving your goods.
Should you cancel the contract, we will refund you the price you have paid for the goods to your original method of payment. This will not include the delivery charge of the goods if you have cancelled your order after it has been dispatched. You are under a duty to take reasonable care of the goods whilst they are in your possession, which means the goods must be returned unused and with the original packaging. Please contact our Online Sales Team at concierge@lunns.com or on 028 9032 9799 should you wish to cancel your order.
*This statutory right to cancel is separate from our goodwill policy and does not apply to products purchased in our stores.
Should you wish to cancel an order for any reason, please be aware that statutory rights of cancellation do not apply to any personalised, bespoke or engraved products or earrings due to personal hygiene.
To exercise your right to cancel your contract with us, you must inform us of your decision in writing within 14 calendar days after the day you received the products, which you can do by contacting us at concierge@lunns.com.
Whilst the product(s) from your order are in your possession, you must take reasonable care of them until you return them to us. You should send any product(s) back to us, without undue delay and in any event not later than 14 days from the day you communicate your cancellation of the contract to us. The deadline is met if you send back any products before the 14 days have expired. Products should be returned either in their original packaging. You will be liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary, to establish the characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value.
We will process your refund within 14 days of receipt of the products and by the same method you originally paid.
8. ONLINE RETURNS POLICY
If you change your mind or are unhappy with the item you have purchased, you are entitled to return it to us for an exchange or a full refund within 28 days of receipt of your order.
Please ensure that any goods returned for exchange or refund are in the same condition in which they were received by you (unworn and unmarked). Items should be returned along with the original packaging and paperwork that was provided with the goods. A return address can be obtained by contacting our Online Team at concierge@lunns.com and expressing your desire to return, along with your reason.
All goods returned for exchange or refund must be fully insured by you at your own expense. Goods sent for refund or exchange must be sent via Royal Mail Special Delivery or by Registered Post if posted from the Republic of Ireland.
Please include a cover letter stating your details and instructions on how you wish us to proceed with your return.
We would ask that you call or email our Online Team directly to inform us that you intend to return an item. The Online Team are contactable at concierge@lunns.com or on 028 9032 9799. This is for added security and ensures that we can process the refund or exchange as speedily as possible.
We aim to process refunds or exchanges within 7 working days of receipt of the returned goods. Returns will undergo testing by our registered valuers and gemologists to ensure their authenticity and check any diamond characteristics against the diamond certificates we hold for each piece. Refunds will be issued once this process has been completed.8.1 Extended Christmas Returns Period
Any items purchased from Monday 25th November will be eligible for exchanges or returns until the 12th January 2025. Normal returns procedures apply. For further information or assistance, please contact concierge@lunns.com who will be happy to help.
9. GIFT CARDS
Lunn’s the Jewellers gift cards can be purchased in-store or online, and used in any of our flagship stores, or on our website.
Gift cards will expire 5 years after their last use. The gift card cannot be used to purchase other gift cards, and cannot be used retrospectively to pay for orders that have already been purchased.
Lunn’s the Jewellers is unable to replace lost or stolen gift cards.
10. DIAMOND CERTIFICATES
Most diamond rings, engagement rings or individual pieces of diamond jewellery purchased on Lunn’s the Jewellers website are accompanied by a diamond certificate issued by one of the leading international diamond laboratories, primarily, but not limited to: GIA, IGI and Anchorcert by the Birmingham Assay Office.
These diamond grading reports are detailed documents created by independent diamond experts from each of the respective laboratories and certify both the quality and authenticity of the diamonds we use in our jewellery.
11. PRODUCT
11.1 Product Details and Information on Our Website
The products on this website are not displayed to actual size, nor are the images binding as to detail. Due to photography techniques and screen defaults, some products may appear larger or smaller than their actual size. Other products may be shown larger than their actual size so that details can be clearly viewed by you. In terms of proportion, we endeavour to keep each image as accurate as possible.
We make every effort to ensure that all information on this website is totally accurate. If any errors appear, we correct them as soon as possible. We regret that in the very unlikely possibility that errors appear in either product descriptions or product details, it will not be possible for us to honour the incorrect information.
11.2 Comparison Shopping
You will not be permitted to purchase several of the same styles of item from the website in order for you to keep the one you like best and return the unwanted goods. This causes undue overheads and can be very costly.
Alternatively, we offer our clients the opportunity to reserve up to 2 pieces for a period of 5 working days (including Saturdays) for them to come and view these items in-store at their convenience. Once an appointment has been arranged, in-store clients are certainly free to try and compare as many styles and settings as they wish.
If you wish to confirm the quality or certification of a diamond piece, please feel free to contact us at portfolio@lunns.com or on 028 9032 9799.
12. POLICY ON CONFLICT DIAMONDS
We are well aware of the situation regarding "Conflict Diamonds" and are fully complying with the directions that our industry has put in place to prevent this trade. We are grateful that all countries with significant involvement in the Diamond Trade and leading industry associations have cooperated in creating a global system to combat the trafficking of conflict diamonds.
The complementary safeguards adopted by governments and by the industry mean that the diamond supply chain is protected as never before. Customers can be confident that concrete, comprehensive measures are being taken to assure that diamonds offered for sale are "Conflict Free".
With effect from 1 January 2003, the UK Government has been following clear official guidelines. They bar the importation of shipments of rough diamonds that lack appropriate government certification from the exporting country or that come from nations that fail to subscribe to the new international agreement known as the Kimberley Process Certification Scheme.
As a retailer, the most important contribution that we at Lunn’s the Jewellers can make within our industry is to deal only with trade suppliers of diamonds and diamond jewellery that comply with the programme of self-regulation. We fully adhere to that policy.
We have notified our trade suppliers of diamonds and diamond jewellery that merchandise we buy derived from rough diamonds mined after 31st December 2002 is to be accompanied by a warranty in the form of approved documentation by the International Diamond Manufacturers Association and the World Federation of Diamond Bourses. This warranty assures us that the supplier vouches for the legitimacy of the merchandise and that the supplier, in turn, has required the same warranty from their source of merchandise.
Following the recommendations of industry leaders, we have retained for inspection the warranties accompanying our purchases of diamonds and diamond jewellery.
13. LIABILITY
13.1 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.
13.2 We shall be under no liability to you for any loss, costs, expenses, damage or other claims in respect of any defect in any product purchased arising from your wilful damage, neglect or failure to follow verbal or written instruction, any misuse or alteration of the product by you without our prior approval or arising from any information supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form.
13.3 We do not give any warranty or guarantee as to the accuracy or otherwise of information supplied to us by third-party suppliers. We shall have no liability to you for any losses arising as a result thereof.
13.4 We do not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, expenses, costs or other claims that you may incur as a result of late delivery. In the event that we are unable or fail to deliver any order within any specified time scale, we will use our best endeavours to contact you in order to reschedule a new delivery date.
13.5 We shall not be liable for any failure or delay due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or any other event beyond our reasonable control
13.6 In any event, our liability for any breach or the aggregate liability for any series of breaches under or in connection with these Terms and Conditions shall not exceed the value of the relevant order placed by you from time to time.
13.7 If you do not receive your order within 30 days of the expected delivery date and when we have notified you that we confirm your order, we shall have no liability to you unless you notify us in writing of the problem within 40 days of the original order date.
13.8 We shall have no liability for any loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you.
13.9 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it; including, but not limited to:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill.
14. INTELLECTUAL PROPERTY AND COPYRIGHT
14.1 You may not print, copy, reproduce, download, re-publish, broadcast, transmit, display, modify or re-use the contents or material on this website for anything other than personal, non-commercial use. To avoid any reasonable doubt, you are only permitted to print, copy, reproduce, download, re-publish, broadcast, transmit, display, modify or re-use the contents or material on this website for the purposes of ordering products from this website or from any of our stores.
14.2 All copyright, trademarks and any other intellectual property rights in this website and its content (subject to the rights of any third party) are owned by or licensed to John H. Lunn (Jewellers) Limited or otherwise used by us as permitted by law.
14.3 We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
15. LIMITATIONS OF USE
You may not use this website for any unlawful or unauthorised purpose, including, but not limited to;
- distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material;
- transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice;
- interfering with any other person’s access, use of or enjoyment of the website;
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damaging, disabling or impairing the operation of this website or attempting to gain unauthorised access to the website or to networks connected to it, through hacking, spoofing or other such similar means.
16. TERMINATION
We reserve the right to remove you as a user of the website and/or prevent any further use in the event that you violate any of these Terms and Conditions. If we consider there to be a risk of liability or loss to us, we may take any action deemed necessary to prevent such a liability or loss from occurring.
17. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. Any correspondence via telephone may then be documented via email, to you, by us, by means of proof of the communication discussed.
We will contact you by email or provide you with important information by posting notices on our website.
For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
18. INDEMNITY
You must indemnify and hold us or any of our directors, officers, employees or agents harmless against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your access to and use of this website.
19. ENFORCEABILITY
If any part of these Terms and Conditions is deemed unlawful, void or, for any reason, unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Terms and Conditions.
20. GOVERNING LAW
These Terms and Conditions, privacy policy and any other matter relating to this website shall be governed by Northern Irish Law and shall be subject to the exclusive jurisdiction of the Northern Irish Courts.
21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
21.1 We reserve the right to revise and amend these terms and conditions from time to time.21.2 You will be subject to the policies and Terms and Conditions in force at the time that you order products from us unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Order Acceptance (in which case we have the right to assume that you have accepted the change to the Terms and Conditions unless you notify us of the contrary within seven working days of receipt by you of the Products).
22. ONLINE SUMMER OUTLET 2024
22.1 The Online Outlet offers seasonal discounts for a limited period. The following applies:
- This offer is not available in conjunction with Claims Service Cards, Insurance Cards, Interest Free 0% APR Finance, or any other discounts, offers or promotions.
- John H Lunn (Jewellers) Ltd reserves the right to withdraw this offer at any time.
- Normal Online Policies apply for Exchanges and Refunds. These can be reviewed here.
- Items purchased in the Online Outlet will be chargeable for any sizing or alterations carried out.
- Please note that restrictions may apply on the sizing ranges for some products. This is in order to preserve the integrity of the piece. Our Concierge team will be able to advise you if you have any doubts.
22.2 For any queries about Online Outlet products, please call the Concierge team on 028 9032 9799 or contact them at concierge@lunns.com.
23. GIFT WITH PURCHASE PROMOTION 2024
23.1 This offer applies to all full-priced timepieces over £2,000 (excluding Rolex, Rolex Certified Pre Owned, Patek Philippe, IWC and sale items. Please see below:
- There is no cash alternative.
- Offer does not apply on Rolex, Rolex Certified Pre Owned, Patek Philippe, Cartier, IWC and sale items.
- John H Lunn (Jewellers) Ltd reserves the right to withdraw this offer at any time.
- Free gift may change due to stock.
- The gift with purchase is limited to one per qualifying watch, per online order.
- This offer is not available in conjunction with Claims Service Cards, Insurance Cards or any other discounts, offers or promotions.
- If a customer wishes to exchange the qualifying item for a non-qualifying item, the Gift with Purchase item must be returned.
- Should a customer wish to receive a refund for a returned item, the customer must return the promotional Gift with Purchase item.
- If the Gift with Purchase item is not returned in full with the refunded item, John H Lunn (Jewellers) Ltd reserves the right to deduct the value of the Gift with Purchase not returned from the refund.
24. FREE ENGRAVING PROMOTION SEPTEMBER 2024
Once the purchase is made, customers have the choice to take the ring straight away (to propose) or leave it with Lunn’s to engrave first, then come back and collect it.
- Customers should expect a turnaround time of up to 7 days.
- If the customer chooses to take the ring straight away, then propose, they have 30 days to bring the ring back into the store for engraving.
- All engraving is subject to the number of characters and size of band.
- Free engraving promotion will run from 1st to 30th September inclusive.
- All engraved rings are non-returnable and non-exchangeable.
25. LUNN'S PRICE PROMISE
At Lunn's Jewellers, we are committed to providing our clients with the best possible prices across our branded watches. Our Price Promise allows us to do this. When requesting a Price Promise match, we will ask you to submit the product description, the relevant authorised retailer's name, the advertised product price, and confirmation that the product is available for purchase now (for next day delivery). If you are matching an online price then we recommend taking a screenshot as if the price or stock status changes we will not be able to match the price.
25.1 The following applies to all Price Promise requests:
- Lunn's Jewellers offers a Price Promise on branded watches.
- The product must be identical in brand, colour, size, and model number.
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Price matching applies to authorised UK stockists only, with prices in Pounds Sterling (£).
- The competitor must have a physical store within 15 miles of a Lunn's Jewellers location.
- The item must be in stock and available for immediate purchase from the competitor.
- Online prices are eligible if the retailer has multiple physical stores in the UK.
- Customers must provide evidence of the lower price (e.g., screenshot, photo, or weblink).
- Price matching requests may take up to 48 hours to verify.
- Once verified, the customer must purchase within 7 days.
- This offer cannot be used in conjunction with any other Lunn's promotions or discounts.
25.2 Price Promise matching is not available for:
- Pre-owned or damaged items.
- Online-only retailers.
- Retailers in administration or closing down.
- Outlet stores or duty-free shops.
- Auction websites or platforms like eBay.
- Special deals (e.g., buy one get one free).
- Items requiring pre-order or with extended delivery times.
- Lunn's reserves the right to restrict the Price Promise to one item per customer.
- For in-store purchases, customers can claim a refund of the difference within 7 days of purchase if they find a lower price elsewhere, subject to the above conditions.
- Lunn's Jewellers reserves the right to amend or withdraw this offer at any time.
For full details or to submit a price match request, please contact our customer service team via concierge@lunns.com
26. GIFT VOUCHER PROMOTION 2024
- This offer applies to all full priced items starting from £1,000 (excluding Pre-Owned Rolex, Rolex, Patek Philippe, TAG Heuer, Breitling, OMEGA, Pre-Owned items, Sales items and Services & Repairs).
- This promotion does not apply to purchases made using V12 finance.
- Vouchers issued will be capped at £1,000 per sale.
- There is no cash alternative.
- John H Lunn (Jewellers) Ltd reserves the right to withdraw this offer at any time.
- This offer is not available in conjunction with Claims Service Cards, Insurance Cards, any other discounts, offers or promotions.
- Gift Vouchers supplied as part of this promotion will expire on 30 June 2025.
- Gift Vouchers can only be redeemed against full priced items.
- If the customer exchanges the qualifying item for a non-qualifying item, the promotional Gift Voucher must be returned, unredeemed.
- Should a customer receive a refund for a returned item, the customer must return the promotional Gift Voucher.
- If the Gift Voucher is not returned in full with the refunded item, John H Lunn (Jewellers) Ltd reserves the right to deduct the value of the Gift Voucher used from the refunded item.
- Gift Vouchers are not redeemable in Gucci Jewellery & Watches Boutique.