Position Title: Support Team Professional

Location: Queen’s Arcade, Belfast, BT1 5FE

Department: Operations

Date: January 2026

Version: 1

Status: Permanent

Reports to: Support Team Leader & Operations Department

Role Purpose:

Through exceptional customer service within a high-quality retail environment, you will provide both security and operational support to the wider business needs. This role is vital in ensuring both a warm welcome to our clients and that our stores security is maintained. 
 

Role Scope:

In a similar role that concierge plays within the hospitality industry, Lunn’s Support Team Members work to deliver supportive functions across the business, helping to provide a world class client experience. Often high paced, this role encompasses working within a small – medium team across the Lunn’s retail estate. 

This is a key function & vital to the operational success of the business. From greeting to security, housekeeping & the maintenance of back of house, deliveries to and from the business including heavy lifting, waste management, direct & indirect internal and external client contact, the support team role is both exciting & multi-facetted.

Key Activities:

•    As a Support team member contribute positively to the team environment and Lunn’s ethos.
•    Immerse yourself in the Lunn’s Brand, become an ambassador for the brand ensuring each client gets a warm & friendly greeting.
•    Ensure security is maintained, and exceptional customer service is delivered.

Key Activities:

•    Support your colleagues as they strive to create their special moments through your exceptional customer service. 
•    Deal effectively and efficiently with all aspects of clients’ enquiries at the greeting point.
•    Cleaning & polishing jewellery.
•    Maintaining our refreshment areas, equipment & stores.
•    Provide housekeeping duties as required. 
•    Seamlessly & securely support deliveries into/from the business. 
•    Seamlessly & securely support collections from the business.

Key Activities:

•    Support the day-to-day successful operations of the team.
•    Attend weekly team meetings with the Operations Manager and/or assistant Operations Manager. Ensure that updates to the team are delivered in an efficient and motivational manner on specific areas of responsibility.
•    Escalate any concerns or issues in a timely manner, to support with the resolution from the Operations Manager and Assistant Operations Manager in the Operations Manager’s absence.
•    Work as part of the Lunn’s Support and housekeeping team to build and maintain exceptional, knowledgeable teams. 
•    Maintain a can-do approach, offering flexibility to maximise best use of time.
•    Ensure strong communication across the team is delivered to aid daily task planning and management of rota.
•    Ensure that your training and development is up to date at all times.

Key Activities:

•    Preserve the back of house areas, ensuring they are always pristine.
•    Review and suggest ways of continually improving the Lunn’s retail estate.

•    Have a passion for people, great a building rapport and personable. 
•    Be an enthusiastic, self-motivated team player.
•    Ability to prioritise tasks and influence team members to work efficiently.
•    Ability to actively listen to ensure each client’s need is met through the greeting process.
•    Ability to adapt your style to suit the business needs.