Position Title: Store Host

Location: Location: Lunn’s, 10 Shipquay Street, Londonderry, BT48 6DN

Department: Sales

Date: October 2026

Version: 1

Status: Permanent

Reports to: Store Manager

Direct Reports: None

Role Purpose:

The Store Host will support the smooth day-to-day running and organisation of the Shipquay store during a three-month fixed-term contract. Working closely with the Store Management and Sales teams, the Host will deliver exceptional client service through excellent organisational skills, rapport building and hospitality.

Role Scope:

Work within the Shipquay store to ensure Lunn’s provides a world-class service in both sales and aftercare to our clients.

Key Activities:

•    Assist the team with day-to-day administrative tasks such as scheduling appointments, handling correspondence and maintain client records. 
•    Ensure all customer information is accurately entered onto our CRM database and manage follow-up communication.
•    Support with the organisation of events and promotional activities, providing logistical assistance.  
•    Daily, weekly and monthly management of our CRM appointment system, assigning clients to sales professionals. 
•    Assisting with open/closing tasks, as required  

Key Activities:

•    Act as the first point of contact for client greetings and concierge service at the Shipquay store.
•    Welcoming all clients on arrival, ensuring that they feel valued and comfortable. 
•    Deliver hospitality in line with Lunn’s client service standards.
•    Offer refreshments and guide clients to the appropriate Sales or Aftercare professional, based on their needs.
•    Maintain a luxurious and welcoming atmosphere in the store, ensuring high standards of customer care at all times.
•    Enhancing the client experience during their visit to the store.
•    Observing tables during open hours and attending to guest needs, as and when required.
•    Active listening to understand client needs throughout their visit. 
•    Providing responses to client queries, as and when required.

•    A positive “can-do” attitude.
•    Excellent organisational skills and a keen eye for detail.
•    A passion for delivering exceptional client experience.
•    A great communicator with a natural flair for conversation making. 
•    Eager to learn and build on your product knowledge.
•    A team player who goes the extra mile to support their team and company.
•    Personable and excellent communication skills.
•    The ability to multitask and handle administrative duties efficiently. 
•    Passionate about luxury products.