Klarna FAQs

The cost of your purchase will be spread over three equal instalments. Each instalment will be automatically collected from the card you entered at checkout. Your first payment will be made when your order is confirmed, then the next two instalments will be scheduled for 30 and 60 days later. You can check the Klarna app for your payment dates, and you will receive notifications when your payment is due and when it’s collected.

Unfortunately, if you have chosen to pay with Klarna, you will only have the option to pay the full price of the purchase. You will not be able to use the Klarna payment option together with a gift card or any other payment method.

If you are unable to complete your purchase, you should first ensure all information has been entered correctly, such as your age (you must be 18) and matching billing and shipping addresses. Please contact the Klarna team if the issue persists, here.

Please contact Klarna directly for any payment queries related to your order. They may refer back to us to help solve queries related to late payments. For questions related directly to your order, such as delivery time, gift messaging and other order-related queries, please view our FAQs or our Contact Us page.

If you are unable to complete your purchase, you should first ensure all information has been entered correctly, such as your age (you must be 18) and matching billing and shipping addresses. Please contact the Klarna team if the issue persists, here.

No, Klarna is an independent payment provider and Lunn’s Jewellers has no control over whether your application to pay using Klarna will be accepted or not.

Lunn’s Jewellers is not a lender and acts only as an introducer. Please spend responsibly. Missed payments may affect your ability to use Klarna in the future. Klarna’s Pay in three instalments and Pay in 30 days credit agreements are not regulated by the FCA. 18+, UK residents only. No interest, no fees. Credit is subject to status. Ts&Cs apply.

Further information can be found on our Finance Options page. All finance options are subject to our Terms and Conditions.