We offer FREE delivery to the UK and Ireland on items purchased regardless of how much you spend. It will be dispatched to you via Special delivery with no extra charges. A tracking reference will be provided to you. If you have chosen to Pay by Finance, then the goods must be delivered to the billing address on the application.
OUR RETURNS POLICY
If you change your mind, or are unhappy with the item you have purchased you may return it to us for an exchange or full refund within 14 days of receipt of your order. Please ensure that any goods returned for exchange or refund are in the same condition in which they were received by you (unworn and unmarked), along with all the packaging and paper-work that was provided with the goods. Please use the returns label we provide with all orders.
PLEASE CALL OR EMAIL TO MAKE A RETURN
Please call on 02890 269 585 or e-mail at firstname.lastname@example.org and inform us that you are intending to return an item. This is for added security and ensures we can process your refund or exchange as speedily as possible.
HOW TO RETURN GOODS BY POST
All goods returned for exchange or refund must be fully insured by you at your own expense. All goods sent for refund or exchange must be sent via Royal Mail Special Delivery or by Registered Post if posted in the Republic of Ireland. Please include a covering letter with your details and instructions on how you wish us to proceed.
PROCESSING EXCHANGES AND REFUNDS
We aim to process your refund or exchange within seven working days of receipt of the returned goods. Our registered valuers and gemologists will test all diamonds and gemstones that have been returned to ensure their authenticity and check the diamond characteristics against the diamond certificates we hold for each diamond. Refunds will be issued when this process has been completed.