Position Title: Host

Location: The Flagship Showroom, Queen’s Arcade, Belfast, BT1 5FE.

Department: Queen’s Arcade showroom

Date: June 2025

Version: 1

Status: Permanent

Reports to: Queen’s Arcade Sales Manager

Direct Reports: None

Hours of Work:

• Part time:  1 day per week, 8 hours standard hours on a Saturday
• There may also be a requirement, on occasions to work additional hours as per business needs.
• Please note this role due to serving alcohol will not suit anyone under 18 years of age.

Role Specification

Role Purpose:

This role will be key to the day-to-day smooth running and organisation of the Queen’s Arcade showroom. Working in collaboration with our Store Management and Sales teams, the Host will deliver exceptional client service, through their excellent organisational skills, rapport building and general hospitality skills.

Role Scope:

Work within the Queen’s Arcade showroom to ensure Lunn’s provide a world class service in both sales and aftercare to our clients.

Area of Responsibility: Client Relationship

Key Activities:

      ·        Welcoming all clients, ensuring that they feel valued and comfortable.

      ·        Delivering hospitality according to the Lunn’s client service guidelines.

      ·        Offer refreshments and guide clients to the appropriate Sales or Aftercare professional, based on their needs.

      ·        Maintain a luxurious and welcoming atmosphere in the Showroom, ensuring high standards of customer care at all times.

      ·        Enhancing the client experience during their visit to the Showroom.

      ·        Observing tables during open hours and attending to guest needs, as and when required.

      ·        Active listening to understand client needs throughout their visit.

      ·        Providing responses to client queries, as and when required.

Area of Responsibility: Learning & Development

Key Activities:

      ·         Continue to prioritise learning and development for yourself and ensure you keep up to date with all training.

Key Relationships

Primary

Secondary

      ·        Showroom Sales Manager

      ·        Showroom Assistant Manager

      ·        Showroom Sales Teams

      ·        Support Team 

Skills

Essential

Desirable

      ·        1 years’ experience in hospitality/customer facing role.

      ·        Experience in Luxury/Premium Retail/Hospitality Experience.

      ·        Experience of making and serving refreshments

      ·        Hosting experience

Behaviours & Attributes

       ·        A positive “can-do” attitude.

       ·        Excellent organisational skills and a keen eye for detail.

       ·        A passion for delivering exceptional client experience.

       ·        A great communicator with a natural flair for conversation making.

       ·        A team player who goes the extra mile to support their team and company.

       ·        Personable and excellent communication skills

       ·        Passionate about luxury products